Help and advice

Where to get help and advice

Our first Patient Prospectus contains advice to help keep you and your family healthy and places to find out more informationYou can view our Patient Prospectus 2013/14 here.

Connect to support

Connect to Support is a website for adults in the East Riding who need support to live independently. Find everything you need to help with your support here. Take a look below to see what Connect to Support can do for you!

Help and Support DVD


The NHS website

The NHS website helps you to locate health services near you, including GP practices, hospitals, dentists and pharmacists. Please click here to visit the NHS website. [external link]

Your experience of health services

We welcome feedback, positive or negative, about your experience of local NHS services as this helps us to improve services for patients.   Contact our Patient Relations service.


The people who look after your health will do whatever they can to make sure you are treated appropriately and on time.  However, we realise that sometimes things do not go as expected.  More information about how to make a complaint can be found here.


If you have any concerns that a vulnerable adult is at risk or needs help to protect themselves then you should share your concerns following the advice on the Safeguarding Adult Board website.

If you have any concerns that a child or young person is at risk or suffering harm, then you should share your concerns following the advice on the Safeguarding Children Board website.

Psychological help for people affected by a traumatic event

Following the major incidents in Manchester and London. Please click here to view an open letter sent to GPs and healthcare practitioners to help in their communities and to identify those who may need further support. 

Coping with stress following a major incident

This leaflet provides information on how you may expect to feel in the days and months ahead, and to help you understand and have more control over your experience. To view in full please click here.

Health and Wellbeing Library

A range of health and wellbeing information is available free of charge to library members through the East Riding of Yorkshire Council Library Web Catalogue.

NHS choice framework and patient information

The Department of Health has published The NHS Choice Framework: what choices are available to me in the NHS? The framework brings together information about patients’ rights to choice about their health care, where to get more information to help make a choice, and how they can complain if they have not been offered choice. In addition there are a series of information leaflets which set out patients’ rights to choice in healthcare, where to find information to help choose, and how to complain if choice isn’t offered.

Contact Us

For any other queries, please contact us.