Help us help you get the most out of your GP Practice


We understand how frustrating and difficult it is to get an appointment with your doctor at the moment.

We want to reassure you that your GP practice is open as usual and ready to help you.

However, they are experiencing huge demand with practices treating 40% more patients than at the start of the pandemic.

So, to help make sure everyone can get the care and treatment they need, we ask for your patience and remind you of some small things you can do which can make a huge difference in easing the pressure on your GP Practice.

If we all try to adopt some of these simple habits, your practice will be able to deal with more patients, more quickly and more effectively.

Free up telephone lines

One easy way to help is to free up their telephone lines. Did you know your practice cannot deal with around 50% of the calls they receive!

Delay calling

Monday mornings are the busiest time of the week. There’s always a backlog created by people who have been ill over the weekend.

If your call isn’t urgent, you can make a big difference if you delay your call until later in the day.

Vaccinations

If you’re eligible for a vaccination of any kind, it’s essential you take up the opportunity as soon as possible.

Your practice knows who needs these jabs and they will contact you to arrange an appointment. Please don’t ring your doctor. You won’t receive an appointment any earlier and it just uses up valuable resources which could be helping someone else.

Hospital results

If you are waiting for hospital test results or a referral to a specialist service, please ring the hospital direct.

Your doctor does not receive these results before you and won’t have any information to pass on.

Increase the number of people your GP Practice can see

You can help increase the number of people your doctor can see by taking a few simple steps:

In 2021, 58,000 people didn’t turn up for their doctor’s appointment in the East Riding alone. If you can’t make your appointment please tell you practice as soon as possible. Emailing your practice or cancelling online would be best and it’s easier for you too.

When calling your GP practice give your receptionist some basic information about your health complaint or condition. They are trained to identify who may or may not need to see a doctor and they may be able to help you get the right treatment more quickly. Visit Get Help Sooner for more information on this service.

Did you know your GP Practice has a team of people trained to see and treat patients for a variety of conditions? You don’t always have to see a doctor. You can find out more about the team that makes up your GP practice and their different job roles by clicking on the individual links below.

Advanced Care Practitioner

Care Coordinator

Care Navigator

Dispensary Manager

General Practitioner

Health & Lifestyle Practitioner

Health Visitor

Healthcare Assistant

Nurse Practitioner

Pharmacist

Pharmacy Technician

Physician Associate

Physiotherapist

Practice Nurse

Social Prescriber

If your GP Practice cannot provide an appointment during normal opening hours ask your receptionist about 'Improving Access'. This service allows you to book evening and weekend appointments, which may suit you better. Visit Improving Access to find out more.

Use your practices online services

Did you know you can access many health services online? By using these services you can help make things quicker and easier for yourself.

Download the NHS App and you can order a repeat prescription, request a fit note, get your COVID pass or arrange a medical check-up and much more. Find out how to download the NHS App here.

Sign up to your practice’s online services to contact them for advice and support. You can see test results from your GP practice; order repeat prescriptions; book and cancel appointments; and even use a symptom checker. Click on the link to your GP Practice below to find out more about their online services.

Anlaby Surgery Bartholomew Medical Group
Beverley Health Centre Eastgate Medical Group
Field House Surgery Gilberdyke Health Centre
Greengates Medical Group -
Beverley and Molescroft Surgery
Greengates Medical Group - Cottingham Surgery
Greengates Medical Group - Greenwood Avenue Surgery Greengates Medical Group - Minstergate Surgery
Greengates Medical Group - Walkergate Surgery Hessle Grange - Medical Practice
Holderness Health Chapel Lane Surgery Holderness Health - Hedon Group
Holderness Health South Holderness Holderness Health, Church View
Howden Medical Practice King Street Medical Centre
Leven and Beeford Medical Practice Manor House Surgery
Market Weighton Group Practice Mitchell Practice
Montague Medical Practice North Beverley Medical Centre
Old Fire Station Surgery Park View Surgery
Practice 3 Medical Centre Practice One
Practice Two The Medical Centre
The Park Surgery The Ridings Medical Group – Hessle
The Ridings Medical Group – Brough The Ridings Medical Group – South Cave
The Ridings Medical Group – Holme on Spalding Moor The Ridings Medical Group – Bubwith
The Snaith And Rawcliffe Medical Group The Willerby & Swanland Surgery
The Wolds View Primary Care Centre  

 

Finally, you may not even need an appointment with your doctor if you have an urgent medical condition. NHS 111 is always available to help. Simply go online to 111.nhs.uk or call 111 and speak to a trained advisor who can give you help and advice and direct you to the right service.

We hope the tips and services on this page will help you not only get more out of your doctor and the team of professionals working with them, but also help ease some of the pressures on your GP Practice so they can hopefully see and treat more of their patients.