Urgent care 5 - pre engagement

How we have involved

click here to read our consultation document


Pre-consultation engagement - stakeholder workshops (2016)

What you told us about urgent care services that shaped our Urgent Care Strategy (2013 - 2015)

Pre-consultation engagement - stakeholder workshops

In March 2016, we set up a core steering group and a wider panel to look at developing an improved service model for Urgent Care Centres and Wrap Around Patient Care.  The group and panel includes membership from the CCG, GPs, nurses and patient representatives.  Our CCG Governing Body and CCG Council of Members (representing all GPs in the East Riding) also had a say in all major decisions during development and assessment.  The steering group identified potential scenarios and also collected those put forward by everyone else.  These were made into a big list for consideration as future service models. 

We had a great response to our invitation to join an urgent care stakeholder group.  The group was made up of patient, clinical, partner and community representatives from across the East Riding with a special interest in urgent care services who helped us by giving feedback and views on our planning process as we prepared to engage more widely.  

Please note that lots of the information shared with the stakeholder group to stimulate discussion was draft at the time.  If a newer versions exists, there is a 'link to final version' next to it below.  Stakeholder group members were also encouraged to view finalised documents on this website, click here to visit our Supporting Information page.

  Stakeholder Workshop 1 - May 2016

At this workshop, we gave an overview of our Urgent Care Strategy and our vision for the future. We then shared our potential scenarios for future configuration of urgent care services and asked for views on the weightings of our urgent care review evaluation criteria.  

Stakeholder workshop 1 - presentation

Urgent Care Evaluation Criteria - Draft 
Community Beds Evaluation Criteria - Draft 
Long list of possible Urgent Care scenarios - Draft 
Long list of possible Community Beds scenarios - Draft 

Stakeholder feedback - May 2016

Stakeholder Workshop 2 - August 2016
At this workshop, we shared the final criteria and weightings which demonstrate the views from each of our different groups (public, clinicians and governing body).  We also had a lively discussion about our plans for transforming the use of our community beds, which helped inform our proposed options for consultation. 

Stakeholder Workshop 2 - presentation
Stakeholder Workshop 2 handout - community beds background

Scenario appraisal for urgent care centres - final weightings 
Scenario appraisal for community beds - final weightings

Stakeholder feedback report

  Stakeholder Workshop 3 - October 2016
All the potential scenarios identified and discussed at stakeholder workshops 1 and 2 were at this point in a state where they had been tested and scored and put in order of score using the agreed criteria.  This helped us to identify our options for formal consultation.  At workshop 3, we shared our proposed options for consultation before they were considered and approved by our Governing Body on 18 October 2016.  

Stakeholder Workshop 3 - presentation


What you told us about urgent care services that shaped our Urgent Care Strategy

Planning services across a large, varied population and geography is a complex process.  We are always listening to local people and involving them in decision making.  Information gathered between 2013 and 2015 helped to shape our Urgent Care Strategy.

  • I want more choice, improved quality of care and my individual needs considered.
  • Our minor injury units are open at different times of the day and offer different services which is confusing to me
  • It would be great to see better communication with patients and between emergency and urgent care services
  • People need to be supported to self-manage their conditions with advice, education and access to relevant medication

More detailed information about engagement and involvement that contributed to our strategy is within the Urgent Care Strategy itself.