Trust work engaging patients and carers showcased at national NHS events

On Friday (13th September) a series of five films showcasing the work of the Humber Teaching NHS Foundation Trust in engaging patient and carers titled ‘Patient Experience for  Quality Improvement’ will be launched by NHS England/Improvement at St George’s Centre in Leeds.

The launch is the first of five events across the country where the Trust’s work will be shared to inspire other provider Trusts and event attendees consider how they can embed patient experience at the heart of leadership and quality improvement.

The videos, which were commissioned by NHS Improvement (now NHS England and NHS Improvement), were filmed last spring based on the patient experience improvement framework using the themes of ‘Culture’, ‘Leadership’ and “Learning” as a way to share the Trust’s journey with other provider Trusts across the country. The films highlight the positive impact of involvement in Trust activities for our patients, service users and carers and how the development of the co-produced Patient and Carer Experience Strategy has provided the direction and focus for the work achieved by the team and champions.

The Patient and Carer Experience Strategy was launched last summer by Mandy Dawley, Head of Patient and Carer Experience and Engagement and demonstrates how patients, service users and carers are at the forefront of our priorities to help improve quality and patient safety and enhance prevention, wellbeing and recovery.

When Lesley Goodburn, Senior Improvement Manager Patient Experience at NHS England/NHS Improvement learnt of the Trusts’ use of the patient experience framework and the approach to developing the  strategy and the work that Mandy and her team were doing  she wanted to showcase this work as a national example of integrating quality improvement and patient experience.

Lesley said: “Improving patient experience is not simple, it requires a whole organisation approach to collect, analyse, use and learn from patient feedback for quality improvement. I was delighted to hear about the fantastic work of Mandy and her team at Humber and it is great to be able to bring it to life through the videos so we can share it with NHS colleagues across the country”

Chief Executive Michele Moran said: ‘We are delighted to be held up as a national example of excellence in patient and carer experience and I congratulate our teams on their hard work and dedication to embedding this approach. Our patients, service users, carers and communities are at the centre of everything we do and there is no better or more important way of improving services than by listening to what they think so we can understand the care journey from their point of view.”

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