There are three ways to get in touch with your GP practice. 

It’s no secret that our surgeries have been busier than ever. That’s why there are now more ways to get in touch with us. You can:

• Use the online form on the practice website. It’s convenient and secure and can save you time. The practice medical team will respond within a set number of working days.  
• Call the practice during surgery hours generally Monday to Friday, 8am-6pm 
• Come into the surgery during opening hours

Pick the option that suits you best. No matter how you choose to get in touch, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.        

Please remember, when visiting the surgery, you still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.  

Getting back to you 

No matter how you get in touch, you’ll get the help that’s right for you.    

Your practice may:     

• Book a face-to-face appointment for you 
• Arrange a phone or video consultation  
• Send you a text message, for example, inviting you for a blood test 
• Arrange a home visit, or
• Refer you to another service.

However the Practice responds, you can rest assured that they are always looking after your needs.  

Help us, help you 

When requesting care, please help by explaining what’s wrong. It helps ensure you get the right care at the right time from the right person – for example, from the doctor or nurse who normally treats you or another member of the medical team. It also helps our medical team to prioritise patients who need care most.
 
If you prefer not to say – for example, when talking to the reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this. 

Please also tell the practice if:  

• You would prefer to talk with you by phone, face-to-face or by video call 
• You need to speak to a particular person because they have treated you before
• There are certain times of day when you can’t talk, for example you are at work, at school or college
• You need English to be interpreted or you need help from another person at your appointment.

The practice will do their best to meet your needs in the way you would like, but please bear in mind that if you are unwell, the priority will be to ensure you receive care quickly.  

Contacting your community pharmacy team 

Please don’t forget that you can also speak to your local community pharmacy team for help and support with minor illness. As dedicated, qualified health professionals, they can offer clinical advice and over the counter medicines to help safely manage a wide range of minor health concerns.

OUT OF HOURS GP.

The out of hours GP service is a separate facility where a team of GPs and nurse practitioners provide services from 6pm to 8am weekdays, bank holidays and weekends. They offer help, advice and treatment if you have an urgent clinical need that cannot wait for your own GP practice to open.

If you need to see or speak to a GP when your surgery is closed, call NHS 111 and, where appropriate, a clinical advisor will assess you, give advice on when and where to go for treatment, or book you in to see an out of hours GP if needed.

Getting urgent medical help 

If your needs are more urgent, please call NHS 111 or visit https://111.nhs.uk/.

If your illness or injury is life-threatening, please call 999 immediately.