You Said, We Did

How people have helped us shape NHS services

Here you can find a summary of how people have helped us shape services over the last year.  

Get Help Sooner
Extending Access to Primary Care

Community Musculoskeletal Services 
GP-Patient Engagement Groups
Changing the future of GP Services
Get Fit for your Operation 
Adults with Autism
Improving Urgent Care Services
Shaping a Mindful Future - Adult mental health and dementia strategy 
Thank You 

Other involvement opportunities which are ongoing or have closed. 


Get Help Sooner

From 1st October 2018 there will be a new way of working with GP practices throughout the East Riding of Yorkshire which will make it easier for you to 'Get Help Sooner'

We have been working closely with the GP Patient Engagement Group to develop this initiative. The views of clinicians, receptionists, patients and members of the public were listened to, and have really helped  to shape and develop our campaign communications and marketing approach. 

The next time you contact your GP practice to book an appointment; a specially trained receptionist will ask you some basic questions about your conditions. This information will help inform which medical professional or service is most appropriate for you and your condition, and could mean you don’t have to wait to see your GP first. 

It's your can Get Help Sooner

Find out more about the campaign and view the information leaflet


Extending Access to Primary Care 

We’ve given East Riding residents the chance to have their say on plans to improve access to GP services in the region through making more appointments available outside of normal GP practice opening hours.

During January and February 2018 we ran a short survey asking you to tell us your views to help inform our discussions with GP practices and ensure the proposals fitted with the needs of our local residents. The survey was hosted online, with paper copies available in GP practices.  It was also promoted though local media channels, posters, newsletters, social media.  Following the survey, your views informed the development of the new service which launched on 1 October 2018. 

More information along with the results of the survey can be found here. 


Community Musculoskeletal Services in the East Riding of Yorkshire












During May and June 2018, we sought the views of patients and the public about services which support people with conditions affecting bones, ligaments, muscles and joints (for example back pain, shoulder and knee problems or muscular injuries). In particular, we looked at the community musculoskeletal (in short, "MSK") service to understand how this service is used, how easy it is to access and how satisfied people are

The survey was hosted online and promoted through local media, social media, information on the CCG website, our patient engagement group, our patient involvement network and through materials sent to GP practices and the MSK service.

We received 112 responses and would like to thank everyone who took the time to give us their views.

Click here to read the MSK Services feedback report.

What happens next?
In November 2018 the CCG hosted an engagement workshop to seek views of patients suffering with back pain. To read the feedback report from the workshop, please click here. 


GP-Patient Engagement Group 

As a CCG we host a regular forum where representatives from GP Patient Groups across the East Riding can come together to share good practice across groups and hear about involvement opportunities from us, Healthwatch and other local groups. 

During 2017/18, the forum welcomed a number of fantastic guest speakers to attend and share information aimed at helping Patient Groups to better support patients. They included:

  • Alzheimer's Society - They help people to achieve their personal goals and do the things they enjoy; Provide information and support to people and their families living with Alzheimer's. They run activity groups to allow people to chat, participate in craft activities, plat music, etc. 
  • Armed Forces Veterans Breakfast Club - Many veterans feel guilty, are grieving for lost friends and feel like they cannot open up about their experiences, even to loved ones. A former soldier founded the successful local club to support veterans adapt back to civilian life by offering a regular place to meet, chat and share experiences whilst also learning about support available to them. The group meet on the first and third Saturday of the month, 10am at The Marquis of Granby, Hessle Square.  The group also have an active Facebook page. 
  • Carers Support Service - They offer support to unpaid carers by helping them to take care of themselves. They have developed a carer's card in case anything happens to them so emergency services know the needs of the cared for person. 
  • Dementia Friendly East Riding - There are around 80 different types of dementia, the most common being Alzheimer's disease. This charity is proactively involved at a local level delivering help and support including nostalgia film screenings and visits to the 'reminisce garden' at Castle Hill Hospital.  They also work with local schools to raise awareness of dementia. Click here to read more about their 'Forget-Me-Not' Flower competition.
  • Health Trainers - Based in Bridlington and Goole as well as GP practices, they offer support to anyone who requires help with lifestyle interventions across a range of topics including diet, alcohol, smoking, carer's support and mental health. 

If you are interested in joining your local practice group, contact your GP Practice or contact a member of the CCG communications and engagement team by emailing


Changing the future of GP Services

The family doctor is essential to the health and wellbeing of the British Public, but has been under significant pressure over the past ten years. The government is investing in general practice to enable them to change and provide more services in primary care to meet the needs of their patients. 

During the year, we supported GP practices to produce a plan for their locality area that identifies the transformation they feel is needed to help them work more efficiently and show how these changes will be implemented. 

To inform these plans, we sought public views and opinions on the future of primary care in terms of what and how their family doctor services should look like in five to ten years' time. This was achieved by hosting two public workshops in Beverley and Withernsea. 

The top priorities discussed for the CCG and GPs to consider included:

  • Active sign posting to existing services - better use of voluntary sector organisations, self-help groups, Health Trainers and 'telling your story once' 
  • Develop the team - training for reception staff to help triage patients; more multi-skilled professional staff; training for patients to help book online appointments.
  • Productive workflows - extending availability and access to appointments; visits tailored to the individual, for example for those with mobility, sensory, mental health issues; systems linked. 
  • Service re-design - reduce variation in patient care; improved communication between patients, practices and hospitals; multi-disciplinary teams to work better together. 

Feedback report from the public workshop held in Beverley

Feedback report from the public workshop held in Withernsea


Get Fit for your Operation

Evidence shows that being overweight or a smoker can lead to a number of serious, potentially life-threatening conditions. It can also increase people's chances of developing complications during or after an operation. The good news is people can reduce these risks by taking care of themselves. 

During the year, we worked closely with GPs, East Riding of Yorkshire Council's Health and Wellbeing Board. Healthwatch and our involve members to co-design our plans to introduce a new Health and Wellbeing programme, which aims to make sure people are in the best possible health, and able to recover better after a routine or non-urgent operations. 

  • 71% of responders agreed with our plans to support obese patients to lose weight prior to planned, non-urgent surgery. 
  • 53% of responders identified themselves as being overweight (BMI over 30).
  • 93% of responders agreed with our plans to support patients to stop smoking prior to planned, non-urgent surgery.
  • 8% of responders said they were currently a smoker and another 8% had given up smoking in the last 6 months. 

We also created information leaflets with support and tips on how to lose weight and stop smoking. 

Find out more about our Health and Wellbeing programme and download information leaflets 

To read the full feedback report click here. 


Adults with Autism 

We are working in partnership with East Riding of Yorkshire Council to look at ways to improve the lives of adults with autism living in the East Riding.

Via a survey, service users, organisations and the public were asked to share their views about a range of priorities and offer any additional thoughts to help improve the lives of autism. 

These views are being used to shape the draft Adults with Autism strategy which identifies a number of key areas for development including;

  • Enhancing services available in the East Riding.
  • Ensuring parents and carers have better support and respite from their caring role.
  • Supporting people with autism to have good physical and mental health and wellbeing.
  • Encouraging communities and the public to develop an awareness and acceptance of autism. 

Click here to read the survey feedback report. 


Improving Urgent Care Services

In March 2017, the future of urgent care services in the East Riding of Yorkshire was confirmed by our Governing Body with three urgent care centres open 16 hours a day, 365 days per year set to be introduced in Beverley, Bridlington and Goole, replacing the minor injury units across the region. 

The decision was also made to create an integrated community and intensive rehabilitation centre in Beverley, supported by Active Recovery Beds, meaning community hospital beds in Bridlington and Withernsea would close. 

These decisions were made following a 3-month period of public consultation held from October 2016 to January 2017 which took into account a wide range of clinical evidence, feedback and information received. In April 2017, the Health, Care and Wellbeing Overview and Scrutiny Committee (HOSC) members made a decision to refer the CCG to the Secretary of State (SoS) for Health Jeremy Hunt MP, which resulted in the SoS asking the Independent Reconfiguration Panel (IRP) to look at the referral and advise him on next steps to be taken. 

The IRP report was published in November 2017 and the panel agreed that the clinical case for change had been established and implementation should proceed. In line with the recommendations, we worked with HOSC and local people to co-produce a communications plan to explain the changes which came into force on 4th April 2018. This included press coverage, a brochure being delivered to every household and distributed to key locations, radio advertising, outdoor advertising, newsletter bulletins and social media. 

Find out where your nearest services are now located


Shaping a Mindful Future

During the year, we conducted a range of involvement events with patients, public, clinicians, voluntary sector and partner organisations to help develop a joint mental health strategy for the East Riding of Yorkshire.

Thoughts about what currently works well from their perspective, any gaps or challenges they were aware of with current mental health provisions, and any ideas about what solutions or improvements could be implemented have been captured to help shape priorities to improve;

  • Early action: What support do I need to help build personal resilience?
  • Managing recovery: What support do I need to help manage my condition?
  • Help in a crisis: What support do I need quickly if my condition worsens?

Feedback reports from the public events

The strategy has now been published, please click here for more information. 


Thank You!

Over the last three years, we have been committed to help reducing the amount of money being lost through wasted medicines, free prescriptions for painkillers which could have been bought for pennies over the counter and unnecessary repeat prescriptions. 

To support this, we launched several successuful campaigns. They included:

Don't Swallow up your NHS

Help us to make the most of your NHS

Thanks to you working with your local GPs to accept new medicine changes, avoid unnecessary repeat prescriptions and buying medicines over the counter for pennies, you have saved the NHS in the East Riding of Yorkshire £1.6million

Every pound saved helps us provide a better, more effective local service and ensures the heart of the NHS keeps beating as strong as ever. 

Thank You. 


Other involvement opportunities which are ongoing or have closed

Better Care


June 2018 - Adults with Autism Feedback Report 

June 2018 - Musculoskeletal Services (MSK) Feedback Report 

January 2018 - Extended access to GP services

September 2017 - Get Fit for your Operation Feedback Report

June 2017 - Changing the Future of GP Services - Beverley Workshop Feedback Report

June 2017 - Changing the Future of GP Services - Withernsea Workshop Feedback Report

March 2017 - Urgent Care Consultation

January 2017 - Care Homes Survey

May 2016Improving health and wellbeing in Bridlington

April 2016Community Services – Patient Survey Feedback about 'I Statements'

March 2016 - Time to Think Beds Customer Survey

March 2016 - Meeting Your Health Information Needs 

January 2016 - Survey on NHS Prescribing

2013-2016Healthy Lives, Healthy Futures for Goole

December 2015 - Minor Injury Unit Customer Survey

November 2015Adult Safeguarding Strategy 2016-18 Survey Feedback Report

November 2015Community Equipment and Wheelchair Services 

October 2015Supporting Children and Young People’s Mental Health and Wellbeing

October 2015 Urology One-stop-shop at Malton

August 2015Employing pharmacists in GP practices

July 2015Delivering our vision for better care - Stakeholder Conference

December 2014Medicine Transformation Programme, Comparison of Patient Feedback from Acute Assessment Unit and the new Ambulatory Care Unit

July 2014 - GP Out of Hours Survey

March 2014Insight Polling from over 1,000 East Riding residents about their views on the future of local healthcare services.  

February 2014‘Afternoon Tea and chat with the NHS’ in Cottingham and Bridlington

November 2013Improving Working Age Adult Mental Health Services

October 2013 Help us to enhance local health services, patient and public survey

March 2013Improving Community Child & Adolescent Mental Health Services

March 2013Working Together - promoting healthy independent ageing event