East Riding of Yorkshire Clinical Commissioning Group (CCG) has become the first CCG within the Yorkshire and Humber region to publicly pledge its support to the Sign up to Safety campaign.

The five Sign up to Safety pledges:

1. Put safety first. Commit to reduce avoidable harm in the NHS by half and make public our goals and plans developed locally. We will:
   • Ensure the patient focus is central to everything we do
   • Support the development of a culture that is committed to learning and improvement and that continually strives to reduce avoidable harm
   • Continue with our focus on reducing HCAI in line with agreed trajectories
   • Ensure robust arrangements are in place for safeguarding adults and children
   • Work with our providers on ensuring staffing levels to drive up standards of care and reduce avoidable harm
2. Continually learn. Make our organisation more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe our services are. We will
   • Actively listen, respond to and involve patients and the public in planning, design, development and delivery of the services we commission.
   • Seek assurance from healthcare service providers in relation to actions taken in response to complaints and compliments
   • Monitor staff survey results and ensure that actions are taken to resolve any significant concerns.
   • Capture real time patient/carer experiences to inform service improvements and future commissioning.
3. Honesty. Be transparent with people about our progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong. We will
   • Actively promote the involvement of patients in discussions about their own care and treatment
   • Ensure our health priorities support and actively enable safer patient care, driven by honesty and candour
   • Work collaboratively to promote a culture of openness, transparency and inclusiveness to drive the delivery of high quality care, holding healthcare providers to account on their contractual duty of candour
4. Collaborate. Take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use. We will
   • Promote a culture of reflective learning and improvement
   • Promote organisational learning from patient safety incidents and complaints
   • Promote open communication between providers and commissioners to improve service provision and care delivery
5. Support. Help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate progress. We will
   • Identify, reduce and learn from patient safety incidents identified through incident reporting and soft intelligence
   • Actively performance manage and publicly disseminate learning from incidents to improve care
   • Promote activities across the local healthcare system that supports staff learning, demonstrating the celebration of best practice
   • Work with providers to develop a patient focused complaints process that utilises a consistent approach and is easily accessible.