East Riding of Yorkshire Clinical Commissioning Group – Accessibility statement

This website is run by East Riding of Yorkshire Clinical Commissioning Group’s (ERY CCG’s) Communications and Engagement Team. There should be no barriers for anyone who wants to use this website and we aim to make this website accessible to all.  For example, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard (including skip to content)
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • easily understand any content

Our accessibility statement sets out this commitment and what we are doing to improve.

Technical information about this website’s accessibility

East Riding of Yorkshire Clinical Commissioning Group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Your web browser

For information on accessibility features for your web browser, please see the following links:

Your operating system

For information on accessibility features for your operating system, please see the following links:

Compliance status

Following a detailed audit, this website is deemed to be partially compliant with the Web Content Accessibility Guidelines version 2.1. AA standard.  The information below sets out our compliance features and, where required, actions that are being taken to improve compliance.

Browsealoud Technology Features

Browsealoud is a web accessibility toolbar that allows users to personalise how they access ERY CCG’s website content and helps make the website more accessible and inclusive.  It adds text-to-speech, reading and translation support to the ERY CCG website, helping to make content easily accessible to those who lack basic digital skills; have hidden disabilities, such as dyslexia or other reading difficulties; visual impairments; and, English Language Learners.

You can listen to the contents of this website being read aloud to you using the Browsealoud widget on the site. Follow these steps:

  1. To activate Browsealoud, click on the widget at the top of any page.
  2. This will open a toolbar at the top right-hand side of the page displaying different options.
  3. You can move the navigation bar by selecting the arrows and dragging the bar to where you would like it.

You can also use Browsealoud for the following:

  • Text-to-speech
  • Spoken and written translation
  • Text magnification
  • MP3 generation
  • Screen mask
  • Web page simplifier
  • Customisable options

For further help and support on how to use Browsealoud, click on the question mark in the Browsealoud toolbar at the top of every page.

Accessibility features

The UK Charity, AbilityNet supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education. They do this by providing specialist advice services, free information resources and by helping to build a more accessible digital world.  The links below provide guidance about how to:

Improving website accessibility


Our audit identified the following issues with content which we will be resolved by the end of October 2020 to enable the website to meet current accessibility standards:

  • Images – All images within the website need descriptive text associated with them.
  • Search – The site’s search facility requires associated labelling.
  • Colour and contrast – The colour and contrast throughout the website needs resolving.
  • Tables – Some tables on the site are incorrectly structured and need formatting

PDF files and other documents

Browsealoud has the ability to read text within PDF documents. However, a number of PDF documents on the website have been identified as needing re-formatting to enable Browsealoud to read images and tables to meet accessibility guidelines.

The regulations recognise that, in some cases, it could be a disproportionate burden to fix all inaccessible pdf and other documents published since September 2018, due to the low level of usage for the majority of documents.  We have identified the top 10% most-viewed documents of those in scope of the regulations, and will review each of these over the next few weeks, focusing attention on making these accessible where possible and required.

Interactive tools and transactions

During the audit, we have identified one dynamic form that is in operation on our website.  We are working with third-party suppliers to ensure this form is updated to meet the WCAG accessibility guidelines.

Some parts of the ERY CCG website link to or use content provided by other websites and these are not always as accessible as our site: Examples of these are:

  • YouTube videos
  • Embedded tweets and Facebook posts
  • Google maps

The CCG is not responsible for external content provided through external links.

Content that is not within scope of the accessibility regulations


Many of our older PDFs and other documents don't meet accessibility standards. For example, they may not be structured so they're accessible for someone using screen reader software. This doesn't meet WCAG success criterion 4.1.2.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Online maps and mapping software are exempt from the accessibility regulations. We provide alternatives for any essential information held in mapping systems, i.e. addresses.

Ensuring our website remains accessible

We will ensure that all web content authors and suppliers of information for our website are aware of the importance of accessibility and provide guidance for staff and suppliers.

We will regularly review our website’s accessibility through N3i who support the site under their core contract with ERY CCG.

In addition, N3i will carry out the following improvements to the website to improve users’ experience:

  • Re-build the site using the latest standards on a supported content management system
  • Refresh the site ensuring it has the latest functionality
  • Make the site dynamic, including being fully mobile friendly and responsive

Feedback and contact information

We are always looking to improve the accessibility of this website. If you would like to offer any feedback related to your accessibility requirements, please email

We will consider your request and get back to you in five working days.

Alternatively, please call 01482 650700 and ask to speak to someone in the Communications and Engagement Team.

For more information on how we making our information accessible, please visit our making our information accessible page.

If you wish to make a complaint about our website accessibility, please contact our patient relations team who will discuss and investigate your concerns.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This website was last tested on 25 September 2020. The test was carried out by N3i using the built-in accessibility testing tools in Firefox (this points out major things like missing text labels, descriptive text, and contrast), as well as WebAIM website to check colour contrast combinations and PowerMapper website as an additional automated check.

This statement was prepared on 14 October 2020. It was last reviewed on 14 October 2020.