News

New urgent treatment services available for East Riding of Yorkshire residents

People living in East Riding of Yorkshire will soon be able to take advantage of improved access to care and treatment for their minor injuries and illnesses with the opening of three Urgent Treatment Centres, open 16 hours and two 8 to 8 Centres in the East Riding.  For more information about the changes, click here.

Urgent Treatment Centres
From Wednesday 4th April 2018, patients with an urgent injury or illness that is not serious, life or limb threatening can arrange to go to their nearest Urgent Treatment Centre based in Beverley, Bridlington and Goole. Open from 7am to 11pm, seven days a week, 365 days per year, urgent treatment centres can treat a number of common conditions such as:

  • Cuts and grazes
  • Sprains and strains
  • Simple broken bones
  • Wound and wound infections
  • Minor burns and scalds
  • Minor head injuries
  • Insect and animal bites
  • Minor eye injuries (foreign bodies in eye)
  • Back, head and neck injuries/whiplash
  • Minor back injuries
  • Skin infections/rashes/allergic reactions
  • Urine infections
  • Raised temperature/fever

In addition, Urgent Treatment Centres will have access to x-ray facilities and patient diagnostic testing including urinalysis, blood glucose testing and ECGs, allowing nurse practitioners to assess and diagnose conditions and where necessary, prescribe medication, issue prescriptions and provide onward referrals to appropriate departments i.e. fracture clinics.

NHS 111
People can walk into an Urgent Treatment Centre however, advice from the CCG is to ‘Talk before you walk’ by contacting NHS 111 and, where appropriate, a clinical advisor will assess symptoms, provide advice and guidance or decide what medical help is needed, advise where to go and if needed arrange an appointment.

8 to 8 Centres
New 8 to 8 Centres, available in Driffield and Withernsea, will also open their doors on Wednesday 4th April 2018, providing planned, non-urgent care from 8am to 8pm, seven days a week, 365 days a year. In response to feedback received during the public consultation, people in Driffield and Withernsea, needing urgent treatment for a minor injury, can ring NHS 111 who will assess their symptoms and, where clinically appropriate, arrange an appointment for them at their local 8 to 8 Centres. Appropriately, trained and competent qualified nurses can assess and treat a number of minor injuries including:

  • Cuts and grazes
  • Sprains and strains
  • Wound and wound infections
  • Minor burns and scalds
  • Minor head injuries
  • Insect and animal bites

Transport
The CCG has listened to concerns about access to a Urgent Treatment Centres. In response to these concerns, a transport solution will be provided for people in Withernsea who do not have any other means of transport. NHS 111 will assess patients, and if an Urgent Treatment Centre is identified as the most appropriate place for them to go, City Health Care Partnership will arrange transport to and from Beverley Urgent Treatment Centre. In developing this solution, the CCG particularly took into account the significant distance to the nearest Urgent Treatment Centre, the rural isolation, poor access to public transport, the high levels of deprivation and the low car ownership of Withernsea, which is not the case in other parts of the East Riding.

Jane Hawkard, Chief Officer, East Riding of Yorkshire Clinical Commissioning Group said:

“Our aim is to make urgent treatment services quicker, safe and accessible to all. We are pleased to announce that from Wednesday 4 April 2018 patients will benefit from more reliable, accessible services that are open longer. This is the first time people throughout the East Riding will have urgent treatment services open during the evening and weekends. Previously, patients told us their concerns at having to travel to an alternative Minor Injury Unit or A&E because their local Minor Injury Unit had closed for the day, or certain services were not available. Offering longer evening and weekend opening, seven days a week, 365 days a year, as well as standardised services across our Urgent Treatment Centres and 8 to 8 Centres will help to tackle these issues.

“We will be carrying out an extensive promotional campaign to raise awareness of the new services. From today we are widely announcing the date for changes to urgent care services. This includes extensive press coverage, posters in key locations across the East Riding, stakeholder bulletins and social media. We will continue to work with local groups to help promote the new and changed services locally.

“In the week commencing 3 April 2018 we will launch the new urgent care services. This includes press coverage, brochure delivered to every household and distributed to key locations, radio advertising, outdoor advertising, stakeholder bulletin and social media.

“I would urge all residents to keep an eye out for the brochure, read it and keep it for future use.

“I would like to reassure people that these changes do not affect other services at, Beverley, Bridlington, Hornsea Cottage Hospital, Withernsea, Alfred Bean and Goole Hospitals, all of which will still be open and available on Wednesday 4 April, continuing to provide planned, non-urgent care for local people.”

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