NHS 111

It’s not a 999 emergency but you need medical help fast, call 111.

The NHS111 service gives patients access to local NHS healthcare services 24 hours a day, 365 days a year. Calls from landlines and mobiles are free and is designed to make it easier for you to access urgent health services.

NHS 111 gets you through to a team of fully trained call advisers, who are supported by experienced clinicians. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you to the right local service. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

You should call NHS 111 if:

  • You need medical help fast, but it is not a 999 emergency
  • You think you need to go to accident and emergency or another NHS urgent care service
  • You do not know who to call for medical help or you do not have a GP to call
  • You require health information or reassurance about what to do next

For less urgent health needs, you should still contact your GP in the usual way.

An inclusive NHS 111 service
NHS England has produced a short film called ‘An inclusive NHS 111 service’, to help people with a learning disability, autism or both, understand how and when to access the service, and what to expect. The film, created with the support of many self-advocacy groups, forms part of NHS England’s on-going work to ensure that everyone has access to NHS services. 

If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111. Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening.  A typetalk relay assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer.

For those that own a mobile device such as a tablet, laptop or mobile phone, download the text relay app here for different options when you call 18001 111.